FAQ - Frequently Asked Questions
When is the expected delivery date?
It usually takes 5 days to 1 month. Some items are made after receiving an order, so please contact us for details.
Inquiry email → info@lunarossa-yppi.com
Inquiry phone number: 050-3577-8224
Where can I send it for repairs?
After contacting us by email or phone, please send the item to the address below. The customer will be responsible for the round-trip shipping costs.
Shipping address: 7-17 Ichioka 2-chome, Minato-ku, Osaka 552-0012
To: Awajitani Kosho Co., Ltd.
Phone number: 06-7493-9492
Remarks: Repair and maintenance inquiries email → info@lunarossa-yppi.com
Inquiry phone number: 050-3577-8224
Are stingray leather products hard?
Our brand's processing ranges from soft materials like cloth to sturdy products like belts.
What are those little black spots I see on the ray leather?
These are holes for pins that are used to stretch the leather during the processing of stingray leather.
This may happen if the piece is large in size. This is also proof that we use real leather.
Is it water resistant? Can I get it wet?
Stingray leather is relatively resistant to moisture, but it may damage the cowhide and adhesive that it is attached to. If it does get wet, wipe off the water immediately and let it dry naturally.
In addition, leather in general is sensitive to salty air such as sweat, so if any gets on it, gently wipe it off with a tightly wrung cloth.
Should I use a waterproof spray?
If you are concerned about rain or stains, you can spray it on. If you want to enjoy the changes in the leather more, such as using maintenance oil, you don't need to spray it on.
Does it require maintenance?
Stingray leather is so durable that it is said to require no maintenance.
Stingray leather will last longer if you brush it and moisturize it daily, just like cowhide.
Where can I buy ballpoint pen refills?
You can use Parker type (rotating type) or Jetstream (uni SXR-600-38or05or07, etc.) refills. Please purchase them at department stores or stationery stores. At the time of purchase, a non-branded product will be included.
What should I do if the zipper on my long wallet is difficult to close?
When you first start using a long wallet with a zipper, it may be difficult to close the zipper until the leather breaks in. To use the zipper smoothly, try pulling the pull tab outward to make it open and close more smoothly.
The leather on the card area seems warped.
The interior is made of a single piece of natural leather, without using any cloth or nobidome sheets. At first, it may feel stiff overall, but the leather will shape to fit the number of cards inside, resulting in a compact yet spacious piece. This is why it may appear distorted in parts at first.
There seems to be a slight misalignment in the stitching.
The seams of the pieces are adjusted by hand sewing (such as shifting the stitching position) to prevent interference with zippers and to make maintenance easier when repairing.
Is the uneven coloring due to it being natural leather?
That is correct.
Because this is natural leather, even if the color number is the same, each piece will have different color shades, unevenness, and wrinkles.
What should I do if the card is difficult to remove?
The case is designed so that even one card will not fall out easily. If you want to put in multiple cards, put in the desired number of cards (there is a limit depending on the product) and leave it overnight to allow it to gradually become shaped.
I would like to use them as wedding favors, what should I do?
If you have any questions about wedding favors, please feel free to contact us by email or phone.
(Budget, delivery schedule, product selection, other questions, etc.)
Inquiry email → info@lunarossa-yppi.com
Inquiry phone number: 050-3577-8224
Can I request repairs for ray leather products from other companies?
Since the manufacturing process of each product is different, we generally do not repair products made by other brands. However, we may be able to accept repairs depending on the part and content of the repair, so please contact us directly for details.