FAQ - Frequently Asked Questions
Where can I buy ballpoint pen refills?
Replacement cartridges include Jetstream (model numbers: SXR-600-38, SXR-600-05, SXR-600-07), Parker revolving cartridges, etc. Please purchase at department stores, stationery stores, etc. At the time of purchase, a non-branded product will be included.
I would like to use them as wedding favors, what should I do?
If you have any questions about wedding favors, please feel free to contact us by email or phone.
(Budget, delivery schedule, product selection, other questions, etc.)
Inquiry email → info@lunarossa-yppi.com
Inquiry phone number: 050-3577-8224
Is it water resistant? Can I get it wet?
Stingray leather is relatively resistant to moisture, but it may damage the cowhide and adhesive that it is attached to. If it does get wet, wipe off the water immediately and let it dry naturally.
In addition, leather in general is sensitive to salty air such as sweat, so if any gets on it, gently wipe it off with a tightly wrung cloth.
Should I use a waterproof spray?
If you are concerned about rain, sweat, stains, etc., you can spray it on. If you want to enjoy the changes in the leather more, such as by using maintenance oil, you don't need to spray it on.
Where can I send it for repairs?
After contacting us by email or phone, please send the item to the address below. The customer will be responsible for the round-trip shipping costs.
Shipping address: 7-17 Ichioka 2-chome, Minato-ku, Osaka 552-0012
To: Awajitani Kosho Co., Ltd.
Phone number: 06-7493-9492
Remarks: Repair and maintenance inquiries email → info@lunarossa-yppi.com
Inquiry phone number: 050-3577-8224
Are stingray leather products hard?
Our brand's processing ranges from soft materials like cloth to sturdy products like belts.
What are those little black spots I see on the ray leather?
These are holes for pins that are used to stretch the leather during the processing of stingray leather.
This may happen if the piece is large in size. This is also proof that we use real leather.
Does it require maintenance?
Stingray leather is so durable that it is said to require no maintenance.
Stingray leather will last longer if you brush it and moisturize it daily, just like cowhide.
Is the uneven coloring due to it being natural leather?
That is correct.
Because this is natural leather, even if the color number is the same, each piece will have different color shades, unevenness, and wrinkles.
Can I request repairs for ray leather products from other companies?
Since the manufacturing process of each product is different, we generally do not repair products made by other brands. However, we may be able to accept repairs depending on the part and content of the repair, so please contact us directly for details.
Will the color fade?
We try our best to make sure that color fading and color transfer do not occur, but it may occur due to the specifications. Please note that hand-dyed items are more likely to fade and transfer color due to sweat, rubbing, etc. than regular colors.
What should I do if the card is difficult to remove?
The case is designed so that even one card will not fall out easily. If you want to put in multiple cards, put in the desired number of cards (there is a limit depending on the product) and leave it overnight to allow it to gradually become shaped.